Milk Sugar Love Creamery & Bakeshop

Sara Goral a month ago

I have been a customer here for over 10 years. While the ice cream is delicious, I’m very frustrated by the customer service. I received a digital gift card in February that when I went to use s few months later gave me an error code. I’ve called, asked in person, emailed, and Instagram messaged all summer with no response. It shouldn’t be that difficult of an issue to resolve. Hoping maybe the owner will finally respond after seeing this review.

Michelle 2 months ago

Had the banana foster and cinnamon bun ice cream in the cookie sandwich. It was 10/10. The cookie was perfect and the ice cream was unique and delicious. Would definitely recommend!

enigma 3 months ago

We got an ice cream and a milkshake. Both very overpriced since the scoop was tiny and the milkshake was smaller than in most places. I mean how is one tiny child size scoop of ice cream with 3 sprinkles and a milk shake $22 dollars - without tip??? In addition to the fact that it was very thin, apparently making it “extra thick” ie regular thickness is an extra $2 dollars which is pretty funny. We ate at Rumba Cubana earlier and 2 appetisers, 2 mains and espresso costs double that. The cherry on top are the straws which are incredibly thin and not at all for drinking milkshakes. We won’t be going back.

Autumn J 3 months ago

Terrible customer service for an ice cream that cost 8.50 for one scoop. this isn’t the first time that I’ve had a bad experience here, but decided to go back anyway because I am a Jersey City native who loves supporting small local businesses, but after visiting today and being met with such cold presence upon entering, no one greeted me, and when I accidentally dropped my scoop of ice cream, the girl completely ignored what was happening and acted as if I wasn’t even there . In addition, she did not ask my small two year-old daughter if she wanted to sample ice creams or even as little as acknowledge her kids love ice cream shops and this ice cream shop just screams Don’t bring your kids and don’t waste your money or time.

Sofia Picatoste 4 months ago

Milk sugar love is the best ice cream spot in the area. I’ve been coming here for years, have lived in JC for 10+ years, and the quality of the ice cream is always there. I come here on a regular basis, and always try the new flavors. I patiently wait for March for mint choc chip, or peppermint gingerman ice cream sandwiches in the winter :) makes them extra special